Benefits Specialist – Jacksonville, FL

Website CSBS

The primary emphasis of the Benefits Specialist role is to ensure accurate enrollment and administration. As well, the Benefits Specialist handles changes to benefit plans, participates in the open enrollment period and fields client benefit questions regarding issues and inquiries under  HIPAA guidelines.

The Benefits Specialist role plays a major role in the output of the organization by handling benefit issues/inquiries accurately and timely to maintain satisfied clients by;

  • Daily client inquires regarding the processing of group benefit plan enrollments as well as adjustments while identifying and resolving payroll and billing issues
  • Resolving or facilitating the resolution of client benefit issues and questions
  • Works with Insurance Carriers regarding problem resolutions and benefit exceptions
  • Daily Collaboration with the Payroll department to assure correct employee deductions for Oasis and Client Sponsored plans
  • Daily Collaboration with the Employee Onboarding and Human Resources service centers regarding all employee changes and leaves.
  • Monthly and weekly billing reconciliation reports

Knowledge, Skills, Experience and Education
Knowledge:

  • HIPAA and Section 125 regulations
  • Group Medical Benefits

Skills:

  • Strong interpersonal and communication abilities
  • Ability to Prioritize and multi-task
  • Effective research and resolution abilities
  • High level of detail and customer service orientation
  • Microsoft Office Applications

Experience:

  • Minimum of 1 year customer service expereince
  • Strong communication skills

Education

  • Minimum of High school diploma/GED

Job Type: Full-time

 

Required education: High school or equivalent