Better Serve Your Clients With a Professional Virtual Receptionist
Every time a client calls, you’re presented an opportunity. Will you meet their needs and make a lasting impression? With a professional virtual receptionist, your clients will always have the help they need.
We’re your on-demand receptionists, as if we’re sitting in the next room. You can focus on growing your business. And when clients call, we’ll:
Superior Service Meets Invaluable Insight
Surely you want a virtual receptionist to make sure there’s always someone to answer when clients call. But the right virtual receptionist can make a lasting impact on your business.
A Framework Designed For Your Clients’ Needs First
Experience is about more than years of service. You want a partner that’s built a foundation of best practices. And Ambs ensures that:
- Your clients have an exceptional call experience
- You collect the data you need to grow your business
Your success is the product of a strategic onboarding process. First, we’ll define your objectives. Then we’ll work together to determine what information you truly need. Lastly, we’ll walk you through practice calls to assess your caller’s experience and map out the best call flow.
Guidance Tailored to Your Business
To measure your success, we track internal metrics and analyze what processes and call flows are most successful. Our insight will help you find the right balance between gathering information and delivering a call experience your clients expect. And we’ll make recommendations to help you enhance this experience and maximize your investment in us.
But you often need more than a basic virtual receptionist. We’ll help you streamline your sales processes to turn sales leads into new clients. Our guidance will help you avoid common mistakes and deliver leads to your sales team with the absolute efficiency.
Plant Seeds of Growth with Business Intelligence
Discover more about your clients and assess the return on your marketing initiatives with extensive record keeping and reporting. Are prospects responding to your LinkedIn ads? Are few calls coming from your direct mail campaign? With Ambs Call Center, you’ll know where your marketing dollars are best spent.
You can also choose how to access your data – Do you want to access raw data? Do you prefer real-time reports? Do you want us to feed data right into your CRM software? You can even listen to specific calls yourself. The choice is yours – So is the intel.
We’ll even deliver leads to your sales team in real-time over:
- SMS and secure text messaging
- Standard or encrypted email
- Our web portal
- Direct-connect patching