Never Miss a Lead with a 24/7 Answering Service
Potential customers can call at any hour. But if no one’s there to pick up the phone, will you be able to take advantage of the opportunity? With a 24/7 answering service, you can rest assured that no call will go unanswered.
Our employees are your on-demand receptionists, just as though they were sitting right in your office. That way you can focus on growing your business while we take care of:
Where Exceptional Experience Meets Invaluable Insight
You’d like an answering service that’s always there to pick up the phone. You’d love a partner that can help you improve your business.
A Process Built For Customers First, and You Second
There’s more to experience than years. With Ambs, you have a partner that’s built a foundation of best practices that ensure:
- Your customers have an exceptional call experience
- You get the information you need to succeed
Your success is the product of a strategic onboarding process. First, we define your objectives. Then we ask every question necessary to ensure you not only get what you want – but get what you need. And our practice calls help us assess your caller’s experience and map out the optimal call flow.
Recommendations Specific to Your Needs
In order to assess your level of success, we track internal metrics and analyze what processes and call flows are working best. With this insight, we’ll recommend how you can improve your customer service experience and maximize your investment.
Most importantly, we’ll help you find the right balance between gathering information from your callers and providing them the experience they want.
And we’ll also help you improve your sales processes to turn leads into new business. That means everything from helping you avoid common mistakes to delivering leads to your sales team with the utmost efficiency.
Business Intelligence that Impacts Your Bottom Line
Learn more about your customers and assess the ROI of your marketing campaigns with comprehensive record keeping and reporting. Are prospects calling because they saw your Facebook ads? Is no one responding to your mailers? With Ambs, you won’t have to guess.
You also have the power to choose how you access your data – Do you want real-time reports? Do you want access to raw data? Do you want to listen to the calls themselves? We can even feed data right into your CRM software. The choice is yours – So is the intel.
And we’ll even deliver leads to your sales team in real-time over:
- SMS and secure text messaging
- Standard or encrypted email
- Our web portal
- Direct-connect patching
- And more